Why Customer Service is an Important Focus for Your Small Business

Providing outstanding customer service can be the difference between your small business thriving and not surviving. Customers who have a good shopping experience are more likely to become repeat customers. When you offer good service, your brand gains value and acceptance in the marketplace.

Customers Deserve To Get What They Want When They Want It

Smaller companies don’t have much margin for error when it comes to their bottom line. Losing a single customer is not acceptable. If your customers prefer to pay with a credit card instead of with cash or check, your business needs to add credit card processing capabilities as soon as possible. Secure merchant accounts can be created and activated in a reasonable amount of time to help your customers while helping your company grow.

No One Wants To Be Treated Like A Commodity

Your customers want to be treated like people who have needs that need to be met. If your company cannot meet those needs, potential customers will go to a company that can meet those needs. Even if your company charges higher prices for a good or service, customers who feel taken care of as people will spend that extra money. This is because going the extra mile for your customers adds value to your products and services that other companies cannot provide.

Technology Helps Meet The Needs Of Your Customer

Let’s say that you run a small business that makes a niche product that is popular in your town. If a local resident were to move to another city or state, how is that former customer supposed to buy that niche product that isn’t available nationwide? By using secure merchant accounts and credit card processing services, your company can make it easy to order your products online. This boosts sales and makes your customer feel like you care about his or her needs.

A small business doesn’t have much to offer its customers besides a good product and great service. Therefore, it is important to treat each customer well to establish a loyal customer base that will buy your product or service for years to come.



It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. CreditCardProcessing.com was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
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