How Someone Can Dispute a Credit Card Charge

Although credit card processing and merchant accounts are beneficial to many businesses, they do not come without their slight problems. Credit card companies offer their clients many benefits, one of which is the ability to dispute any charge. Any person who has a credit card can dispute the validity of any transaction. The way the customer initiates a dispute is by calling the credit card company. The individual needs to state the name of the company that placed the charge on the credit card, the time and date of the transaction, and the fact that he or she did not authorize such a transaction. The consumer can also claim the product was defective or he or she never received it.

When a person disputes a credit card transaction, the credit card company or bank will immediately begin an investigation of the charge. The bank may request proof of purchase from the merchant or some other proof of a valid transaction. After the bank performs its investigation, it will make a decision about the dispute. If the bank decides that the transaction was invalid, it will refund all monies to the cardholder. If the bank decides that the transaction was valid, it will issue no refund to the cardholder, and the occurrence will not affect the merchant.

How Disputes Affect Merchants

Whether they are legitimate or not, credit card disputes affect the merchants negatively. Firstly, businesses with merchant accounts may be subject to chargeback fees if the bank finds that the dispute is valid. Secondly, a high number of disputes may cause the credit card company to place a red flag on the company. A legitimate business can appear as shady or underhanded if too many customers process disputes. Additionally, the merchant can lose a great deal of money due to credit card disputes. Customers who purchase products can end up keeping them. In such a case, the merchant loses money on the product, the dispute, and any shipping costs it may have incurred.

Avoiding Credit Card Disputes

The best way to avoid credit card disputes is for the merchant to incorporate some type of security measures. First, the business should always provide the highest quality services and products. It should also give consumers a viable refund guarantee option. Additionally, the business should require certain information before performing credit card processing. For example, large transactions should require signatures, a personal walk in, and perhaps several forms of identification. Online merchants can prevent credit card disputes by maintaining proper records and making sure the name on the credit card is the same as the one on the account.

GET FREE QUOTE TODAY AND START SAVING


Testimonials

It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. CreditCardProcessing.com was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
Call Us Today! (866) 837-0751

© 2016 CreditCardProcessing.com. All rights reserved. Privacy Policy
CREDITCARDPROCESSING.COM, LLC is a registered ISO of Wells Fargo Bank, N.A. Walnut Creek, CA

*Further terms and conditions may apply. Promotion contingent upon CreditCardProcessing.com's receipt of written competing offer(s).

**Certain restrictions may apply.

Promotional offers brought to you by CreditCardProcessing.com.

Call (866) 837-0751 for details.