Finding The Right Credit Card Processing Company For A Hotel Business

Hotel credit card and debit card processing can be one of the most important parts of hotel and motel ownership. Hotels often take the vast majority (if not all) of their payments via bank cards, so a great credit card processing company is an absolute necessity. Before choosing a credit card processing company, hotel owners should consider the technical expertise, experience and costs associated with each option for better profits and employee efficiency.

Hotel owners will need to decide which types of credit card processing terminals to use when selecting a credit card processing terminal. Hotels usually have a single point of service, so they have flexibility when choosing terminals. To serve customers quickly, many hotels opt for wired terminals, although computer-based credit card processing software can also be very easy-to-use and convenient. Some hotels accept reservations online and will also need online credit card processing services. When this is the case, it’s important to choose a credit card processing company that can provide a seamless, professional interface for customers. Credit cards need to be processed quickly in the hotel industry to ensure customer satisfaction, especially with online shoppers. Internet customers will often move to a competitor’s website if credit card processing seems slow, unsafe or unprofessional, so a great interface is essential.

It’s always best to work with a credit card processing company that has experience with hotel credit card processing, because hotels use credit cards more in their day-to-day operations than most businesses. Hotel owners often need to place holds on cards and may see a higher-than-average number of credit card charge disputes. A processing company should be capable of dealing with these challenges, and more often than not, experienced companies tend to have the best tools and fastest response times. Hotel owners should look for an established credit card processing company that can promise fast service and around-the-clock support for technical questions.

Fees are also important in the hotel industry. Credit card processing companies should charge a low number of transaction fees, given that hotels will make a relatively large number of credit and debit card charges each month. Credit card processing companies’ fees usually vary depending on a number of factors, including the size of a business’s average transaction and the number of transactions per month. In addition to per-transaction fees, there are also gateway fees, technical upgrade fees and various other minor charges that contribute to the overall cost of a credit card processing company’s services. Hotels should look at these fees along with processing companies’ experience and technical capabilities to make a reasonable, affordable choice for reliable day-to-day business.



It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal. My sales representative and the support team were there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Roland Tran from the Hong Kong Kitchen

It is a pleasure dealing with these folks. Their pricing is fair, their statements are understandable and their employees are knowledgeable and friendly.

John MacMillian from the Great Lakes Baking Company

The service was very professional, my sales person (Steven B.) was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone. Their rates are some of the lowest on the market and their service is unparalleled. I will recommend them to anyone requiring a credit card processing service.

Michael Harper from Deluxe Auto Body

Jonathan C. is wonderful to work with. He is very helpful, accommodating and resolves any issue quickly. It is hard these days to find someone who gives great customer service, but I can say, Jonathan is the best! I would not hesitate to recommend him to any business owner and to assist you in helping to grow your business.

Linda Garner from Regali Da Forno

I called indecisive about getting a device, but speaking to your Sales Consultant completely settled me. He was very professional, knowledgeable and patiently walked me through the process. He always responded to my voicemails and answered all my questions. After I received my merchandise, he called following up to ensure that I had received it. Customer service I would say is 5 stars. Stellar! Thanks Credit Card Processing, I will definitely recommend you.

Sarah Morgan from Vision International Ministries
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